All I can say is WOW! My teenage daughters and I love espresso & designer lattes, This machine made it a BREEZE for us to give up all the overpriced designer cafes in our area. My brother is a coffee snob and spent literally thousands on a fully automated Capresso machine. You could buy a couple dozen of these amazing machines for the price of his.. and you know what? It's a few seconds more work but the coffee is JUST AS GOOD!
One of my daughters is visually impaired and she can work the machine and clean it with no problems.
Assembly was easy, cleanup is easy, and making three different beverages in seconds is a breeze, too. We have three completely different tastes so we've managed quite a few different drinks. I make sugar free soy lattes using Soy Slender and sugar free DaVinci flavors. We've frothed skim, 2%, whole and soy milks of every type. Even heavy whipping cream and half & half froth perfectly.
The only issue we had was that one time we tamped the espresso a little too firmly and nothing would come out. If you tamp lightly, you'll have no problem at all and the crema is absolutely superb!
As for the reviewer that said their espresso was watery, if you use a fine ground espresso, that definitely won't be a problem. The two-serving filter makes a great double shot, but if you try to make more than that, I can see how you could end up with something watery. The drip tray does need emptying once in a while, but that's the same with every espresso maker I've ever used. (Go to the site)
I DEFINITELY recommend this machine!!